Every Bold Move is a custom, perishable product made specifically for your recipient. Our refund policy reflects the reality of custom food production while protecting you when things go wrong on our end.
Full Cash Refund — When It's Our Fault
You are entitled to a full refund to your original payment method in the following situations:
- Order never arrived. If your order shows no delivery confirmation and no bakery photo, we will investigate and issue a full refund.
- Not delivered on the confirmed date. If your order was not delivered on the date you selected and we confirmed, you will receive a full refund.
- Wrong address due to our error. If Bold Move's routing or coordination caused delivery to an incorrect address that you did not provide, you will receive a full refund.
- Cake arrived damaged or completely incorrect. Contact us with photos within 24 hours of the delivery date. If the cake is visibly damaged or does not match your order, you will receive a full refund.
- Bakery cancels and we cannot find a replacement. We will always attempt to re-route before issuing a refund.
- Allergic reaction or food safety incident. Full refund plus immediate incident response.
Cancellation Windows
- More than 48 hours before scheduled delivery: Full refund.
- 24–48 hours before scheduled delivery: 50% refund. Bakery production may have begun.
- Under 24 hours before scheduled delivery: No refund. Production is underway.
- After bakery confirms your order: No refund for change-of-mind. Email hello@getboldmove.com with your order ID immediately if you need to discuss.
Store Credit — When It's Not Our Fault
In the following situations, no cash refund is issued. However, we will issue Bold Move store credit equal to 50% of your order value, redeemable on a future order:
- You provided an incorrect delivery address. If the address you submitted at checkout was inaccurate and delivery failed, we are not responsible.
- Recipient was unavailable or refused delivery. If a delivery attempt was made but the recipient was not present or refused the delivery, we did our part.
UK Consumer Rights
If you are a consumer in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If you believe a service was not performed with reasonable care and skill, you may be entitled to a repeat performance or a price reduction under UK law, in addition to the remedies described above. Contact us at hello@getboldmove.com to discuss.
How to Request a Refund
Email hello@getboldmove.com with your order ID and a brief description of the issue. For damaged or incorrect orders, please include photos. Cash refunds are processed to your original payment method within 5–10 business days. Store credit is issued within 2 business days.
